❓ Frequently Asked Questions (FAQs)
Welcome to the CleanoraX FAQ page! Below you’ll find answers to the most common questions about our products, orders, shipping, returns, and more. If you need further help, feel free to contact us directly at support@cleanorax.com.au.
🛍️ Ordering & Products
Q: What kind of products do you sell?
We specialise in smart, effective cleaning supplies and accessories for the home, car, laundry, and storage spaces. Our product range includes microfiber kits, brushes, mop systems, car detailing tools, organisers, and more — all carefully curated for quality and ease of use.
Q: Are your products safe for all surfaces?
Most of our cleaning tools and supplies are designed to be surface-safe, non-scratch, and suitable for everyday use. Always refer to the product description for specific surface recommendations.
Q: Do your kits come with instructions?
Yes! Our kits are designed to be DIY-friendly, with simple usage instructions provided on product pages or included in the packaging.
Q: Are your cleaning supplies eco-friendly?
Many of our products are reusable, low-waste, and made with durable materials. We are expanding our eco-conscious range with more sustainable and refillable options.
🚚 Shipping & Delivery
Q: Where do you ship from?
We’re proudly Australian-based and ship orders from our local fulfillment centres to ensure faster delivery across the country.
Q: How long does shipping take?
Standard orders are typically processed within 1–2 business days, and delivery takes approximately 2–7 business days, depending on your location. Remote areas may take a little longer.
Q: Do you offer express shipping?
Yes, we offer express shipping options at checkout for faster delivery if you need your order urgently.
Q: How much does shipping cost?
We offer flat-rate and free shipping options based on your cart total and location. Final shipping costs will be calculated at checkout.
Q: Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking number via email to monitor your delivery in real time.
🔄 Returns & Refunds
Q: What’s your return policy?
If you’re not completely satisfied, you can return most items within 30 days of delivery. Items must be unused, in original condition, and returned with packaging. See our Refund & Returns Policy for full details.
Q: Do you offer refunds?
Yes. Once your return is received and approved, a refund will be issued to your original payment method. Please allow up to 5–7 business days for processing.
Q: My item arrived damaged — what should I do?
We’re sorry to hear that! Please email us at admin@cleanorax.com.au within 7 days of delivery with your order number and a photo of the item. We’ll sort it out quickly.
🧾 Accounts & Payments
Q: Do I need an account to order?
No, you can check out as a guest. However, creating an account lets you track orders, save your address, and view your purchase history.
Q: What payment methods do you accept?
We accept all major payment methods, including:
- Visa, Mastercard, AMEX
- PayPal
- Apple Pay & Google Pay
- Shop Pay
- Afterpay (available on eligible orders)
🧽 Product Care & Use
Q: How do I clean my microfiber cloths?
Wash in cold water with similar items. Avoid fabric softeners and high-heat drying, which can reduce their absorbency and lifespan.
Q: Are your tools compatible with standard mop heads or refills?
Each product will specify compatibility. Some of our tools are universal, while others are custom-fit for CleanoraX refills.
Q: Do you sell refill packs or replacement parts?
Yes! We offer refill kits for selected items, including mop pads, brush heads, and storage bins. Check the product listing or visit our Refills & Spares page.
🌍 CleanoraX & Our Brand
Q: Is CleanoraX an Australian company?
Yes! We are 100% Australian-owned and operated, with local shipping and support.
Q: Where are your products made?
Our products are sourced from trusted manufacturers in Asia and beyond. All items are inspected and quality-tested to meet our high standards before being offered in our store.
Q: Can I buy your products in physical stores?
At the moment, CleanoraX is an online-only cleaning supply shop, but we are exploring retail partnerships and pop-up experiences in the near future.
📩 Contact & Support
Q: How can I reach customer support?
Email us at admin@cleanorax.com.au or fill out our contact form on the Contact Us page. We typically respond within 24–48 hours, Monday to Friday.
Q: Do you offer bulk orders or wholesale pricing?
Yes, we do! Whether you’re buying for a team, office, rental property, or store, get in touch with us at admin@cleanorax.com.au to discuss custom quotes and bundles.
Q: How can I stay updated on new arrivals?
Join our newsletter to get the latest on new products, sales, and cleaning tips. You can also follow us on Instagram: @cleanorax
Can’t find what you’re looking for?
We’re here to help. Just drop us a message at admin@cleanorax.com.au and we’ll be happy to assist you.