Last updated: [17/7/2024]
At CleanoraX, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website, make a purchase, or interact with our services.
By using the CleanoraX website, you agree to the terms of this Privacy Policy.
📌 1. Who We Are
CleanoraX is an Australian-based online store providing smart cleaning supplies and accessories for home, car, and storage. Our website address is: www.cleanorax.com.au
📥 2. What Personal Information We Collect
We collect personal information that is reasonably necessary to fulfil our business functions and provide you with products and services. The types of information we may collect include:
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Payment details (via secure third-party processors)
- Purchase history and preferences
- Device and browser information
- IP address and geolocation
- Marketing preferences
We do not store full credit card details on our servers. All payment processing is securely handled by trusted third-party gateways (e.g., Shopify Payments, PayPal, Stripe).
🧭 3. How We Collect Your Information
We collect your information through a number of ways, including:
- When you browse our website or interact with our digital content
- When you create an account or place an order
- When you subscribe to our newsletter
- When you contact us via email or our support channels
- Through cookies and analytics tools (see Section 6 below)
You are not required to provide your personal information, but without it, we may be unable to provide our full services to you.
🎯 4. Why We Collect Your Information
We collect your information to:
- Process your orders and deliver products
- Send order confirmations, updates, and tracking details
- Provide customer service and respond to enquiries
- Personalise your shopping experience
- Notify you about promotions, new arrivals, or blog content (if opted in)
- Prevent fraud and enhance website security
- Comply with legal obligations under Australian law
We will never sell your personal information to third parties.
🔐 5. How We Store and Protect Your Data
We take data security seriously. Your personal information is stored on secure servers with access restricted to authorised personnel only. We use industry-standard measures such as:
- Secure Socket Layer (SSL) encryption
- Password-protected accounts
- Regular server monitoring and updates
- Limited access controls and data segregation
Despite our efforts, no method of online transmission or storage is 100% secure. We encourage you to take your own precautions by using strong passwords and logging out after use.
🍪 6. Cookies and Tracking Technologies
Like most websites, CleanoraX uses cookies to improve your browsing experience. These may include:
- Essential cookies – to enable site navigation and checkout
- Analytics cookies – to understand how you interact with our site (e.g., Google Analytics)
- Marketing cookies – to deliver relevant ads (e.g., Facebook Pixel, Google Ads)
You can manage your cookie preferences through your browser settings. Disabling some cookies may affect website functionality.
🌍 7. Third-Party Services
We may share your personal information with trusted third parties when necessary to fulfil our services. These may include:
- Payment gateways (e.g., Stripe, PayPal, Shopify Payments)
- Shipping providers (e.g., Australia Post, Sendle, CouriersPlease)
- Marketing tools (e.g., Mailchimp, Klaviyo)
- Web analytics platforms (e.g., Google Analytics, Meta Pixel)
Each third party is required to maintain the confidentiality and security of your information in accordance with Australian Privacy Principles.
📩 8. Marketing and Communications
If you subscribe to our newsletter or marketing updates, we may send you occasional emails about:
- Product launches
- Promotions or exclusive discounts
- Cleaning tips or blog posts
You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly at admin@cleanorax.com.au.
🔄 9. Accessing or Updating Your Information
You have the right to:
- Request access to the personal information we hold about you
- Correct or update any inaccurate or incomplete data
- Request the deletion of your personal information (unless required by law)
To make such a request, please contact us at admin@cleanorax.com.au.
🇦🇺 10. Your Rights Under Australian Privacy Law
CleanoraX complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). These laws govern how we collect, use, and store your personal data.
If you feel that we have breached your privacy rights, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
👶 11. Children’s Privacy
CleanoraX does not knowingly collect or store information from individuals under the age of 16 without parental consent. If we become aware of such data, we will delete it promptly.
🌐 12. International Visitors
While CleanoraX is based in Australia, our website may be accessible globally. If you are accessing the site from outside Australia, you acknowledge that your data may be transferred to and processed in Australia.
✏️ 13. Updates to This Policy
We reserve the right to update this Privacy Policy as needed. Any changes will be posted on this page with an updated revision date.
We encourage you to review this policy periodically to stay informed about how we protect your personal information.
📬 14. Contact Us
If you have any questions, concerns, or requests relating to your personal information, please contact us:
CleanoraX Support Team
📧 Email: admin@cleanorax.com.au
📍 4227/550 Christine Ave, Robina, Gold Coast, QLD, 4226.
🕐 Monday to Friday, 9AM – 5PM AEST